Videos - Car Sales Training - I\'m just Looking

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Car Sales Training - I'm just Looking

Uploaded by: Mike Stoner

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http://www.theshopperstopper.com

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Category: Autos

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Thanks for the ... ( 2 years ago by enkidu360)

Thanks for the videos, they have helped alot.

Customer: I'm just ... ( 1 year ago by glethal85)

Customer: I'm just looking
Salesperson: Excellent! Are you looking for something new or used?

That is what sounds ... ( 1 year ago by Mike Stoner)

That is what sounds good to a lot of salespeople and managers and that is why they use it. It sounds exactly like they heard from the last guy to the customer.
Why not "Are you related to been looking?" or Do you know Jess lookin?"
Use something that actually accomplish something for you and them, which remove the pressure and ease on down the road to a sale?

I have sold cars ... ( 1 year ago by MixPhotography)

I have sold cars for a living for just over 12 months now. If my manager heard the words "You dont have to buy today do you?" come out of my mouth, id be fired so quick my head would spin. Also, if he heard the phrase "Let them go", id be out on my ass. Here in Australia it is a very NOW!! business with little or no focus on letting customers leave and following them up to come back in. They either buy now or never pretty much. What are your thoughts?

It is never my ... ( 1 year ago by Mike Stoner)

It is never my intention to let them go until all possible measures to sell them a car have been taken. I do however want to eliminate any perception on their part that we are adversaries. The technique works as described in the video. The customer agrees to pick out a car and get numbers. Is there something more I need at the point where this occurs? Change the customers perspective and you will sell more cars for higher gross with great CSI, even eliminate most heat problems.

I don't try things. ... ( 1 year ago by Mike Stoner)

I don't try things. I utilize techniques that have been proven in hundreds of thousands of sales to be the most effective. Keep on trying and keep on getting the same old lackluster results salespeople have gotten for decades. These are very small changes that deliver huge results.

no one likes a ... ( 1 year ago by Subaro0o)

no one likes a pushy salesman

so smart! but it ... ( 1 year ago by Saira Jack)

so smart! but it DEPENDS WHERE YOU WORK.

i would walk out of ... ( 1 year ago by lgttb1)

i would walk out of the dealership and not return if a sales men tossed me those cheesy lines

Customer: I'm just ... ( 1 year ago by Jager92571)

Customer: I'm just looking.
Me: You're in luck! We don't charge for looking on (insert day of the week).
Get a laugh. Have some fun with it. Even if they don't buy today, they'll remember you. Buying a car is usually very stressful to a customer. If you can make it an easy, fun experience, you'll do great.

that is more like ... ( 1 year ago by Jon Focker)

that is more like it. i hate having salespeople talk to me until i am ready but if they joke around right off the bat then its all good after that. anything different is exciting and catches people off guard. you have to disarm the customer, throw them a curveball.
most of the time i am just looking though. i like cars.

agreed. i'm a ... ( 1 year ago by Jon Focker)

agreed. i'm a typical looker.

How about this? You ... ( 1 year ago by Mike Stoner)

How about this? You related to Ben Lookin'? He was here earlier today. These type of word tracks are amusing to us but not so much the customer. They've heard them all before. Keep doing what you've been doing and you'll Keep getting what you've been getting.

It is no different ... ( 1 year ago by Mike Stoner)

It is no different in the U.S. or in Canada. I want to sel the car today but if I can't put the buyer at ease it won't happen. Problem is we thlike salespeople and not like customers You don't have to buy today is one of those phrases intende only to relax the buyer. Give them an out and they relax.

Every vehicle I've ... ( 1 year ago by ClipperGoodwill)

Every vehicle I've ever bought has been unplanned. Guess the planets just aligned, the car was good, price was a bargain for the car, and the sales agent usually didn't have to push the deal too much.

That's why I've ... ( 1 year ago by Kitty Freimann)

That's why I've always bought cars used, from a private party. You avoid the sticker shock, the rush, the bs add-ons like clearcoat, etc -- and best of all, you're on a nearly level playing field with the other person. I got suckered once by a smooth, friendly salesperson into paying a LOT more for a car than I realized (young and naive) and I said.. never again will I willingly give my money to a dealership.

Seller: "You don't ... ( 1 year ago by Shane Parker)

Seller: "You don't have to buy today do you?"
Customer: "Dependes on the price."
Thats what I am going to say if I a seller ask me that.

To me that's a yes. ... ( 1 year ago by Mike Stoner)

To me that's a yes.
I wouldn't expect yout to buy if the price were not agreeable. What we'll do is any car you pick out we'll just show you the factory invoice (or wholesale value if used) and let you decide what's fair.
Now what can I get you a price on today?

Customer: Something ... ( 1 year ago by Shane Parker)

Customer: Something within my price range.
If you dont then ill go look somewhere else.

BULLSHIT......... ... ( 1 year ago by Daemion Hubbard)

BULLSHIT.........BET YOU DONT SELL A LOT OF CARS

i implement many ... ( 1 year ago by questautosalesomaha)

i implement many contrarian phrases and questions in my daily visitor interactions. the amount of times my dealership and salesmen hear that "you are different", "you are stress free", or "if more dealers where like you" is outstanding. whats amazing is the steps are exactly the same its just the word tracks that are unique. i look forward to dropping "you dont have to buy today do you" in the near future. putting the visitor in the buying frame of mind up front can only benefit in negotiations!

Perfect. You went ... ( 1 year ago by Mike Stoner)

Perfect. You went from I'm just looking to you want to see something in your price range.
Sounds to me like it worked.

I'm just looking.. ... ( 8 months ago by luvmyhondafit)

I'm just looking..
That's great! What are you looking for, I know where everything is!

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